CHASE, S. Design Thinking in Action: Changing the Public Service Model. OLA Quarterly, [S. l.], v. 22, n. 3, p. 15–19, 2017. DOI: 10.7710/1093-7374.1865. Disponível em: https://journals.oregondigital.org/olaq/article/view/vol22_iss3_6. Acesso em: 22 dec. 2024.