Efficiency and Effectiveness Impacts of a Computer-Assisted Scheduling and Dispatching System Implementation

Abstract

Computer-assisted scheduling and dispatch (CASD) systems have been implemented in many paratransit systems in the United States to improve the effectiveness and efficiency of operations. This paper contributes to the limited literature of studies documenting the impact of such systems on paratransit operations based on the implementation of such a system in a small city in Illinois. The analysis provides evidence of small but measurable efficiency and effectiveness gains. This paper also provides evidence that proper CASD evaluation efforts should allow enough time after implementation so that not only familiarity with the system has been established, but also most or all of the necessary organizational changes related to the new technology have been completed.